The Value of Lessons Learned from Summer Experiences In Ocean City
Ocean City, Maryland - The Commander Hotel
The Commander Hotel Dining Staff
Later, Mrs. Lynch handed control of hotel operations to her son Mr. John Lynch and the excellent food and service was extended as its trademark and established the Commander Hotel as a sought after refuge for relaxation, a cocktail and a delicious evening meal in the dining room. For my father and mother, the season began in late March to early April when all of his waiter staff assembled, at our home on Fulton Avenue in Baltimore. People came from Virginia, Florida and all over, but if you were on my father's staff you left from his house by caravan on a given day to go to Ocean City. His dining rooms were always in immaculate order and his staffs were run like a fine tuned engine. He was taught by his elders in the hotel trade and in turn he continued fine dining services throughout his career.
There was an art to the work you carved out in the hotel trade as being associated with you. For instance, when my father arrived on the dining room floor he always double-checked the reservations making sure that his best guests had his most seasoned staff. He would gather his staff prior to opening the dining room by making a smooching sound to give them assignments and last minute directions. He felt that major sounds and movements in the dining room were to come from the patrons' staff, he deemed to be invisible! As Maitre d' he provided seating to his guest according to their stature and long patronage of the hotel. A good example of his artful efforts was that if a guest did not recognize good service and the tip was less than acceptable when they again requested an ocean-view, my father would seat them at the mirror rather than to give them a true ocean-view. No glass of water was to go beyond half full and each time a cocktail was about finished, the drink was immediately refreshed until the guest requested nothing else to drink. It was like clock-work from late March until mid-October.
The hotel guests were from the big industries of Maryland; Athey's Paint, Bethlehem Steel, the Port of Baltimore, the ship building companies in Baltimore and many others. When they came to vacation, they stayed for weeks at a time. Many of the guests like Mrs. Athey and the Weather's family would always ask for us and I believe it is possible that our visits to Ocean City were timed with the departure of some guest. Mrs. Athey would come to the back stairway of the hotel to see us and she would hold our chins and give us a general inspection and examine our over all deportment. At a later point she would see that our father received some money to cover our back to school costs. Mr. Weathers would do the same, only he would take us to Berlin, Maryland and have our clothes picked out at the huge, but segregated men's clothing store. The last summer we spent before he was to take us shopping, Mr. Weathers passed while on vacation, but one of his last requests to his daughter was to take us to get our school clothes and she did! We wore Izod clothing, nylon shirts and prep clothing to school in the '50's!
All of the Eastern Shore, including Ocean City was still practicing heavy segregation. The irony is that as a child, I was never confronted with segregationist issues. Our father was well established after nearly twenty years as the Maitre d? at the Commander and he was recognized as "Brown Sugar" my brother and I were known as "little sugar"! We played with Johnnie; John Jr., walked the boardwalk with his sister Sue and their Collie "Smokey" and built sand castles with the youngest; Ivey. We ran in and out of their house as we played and walked the boardwalk down to 1st Street where we entertained ourselves with the arcade games, rode the merry-go-round and ate cotton candy, caramel corn and saltwater taffy just like everyone else with no hitch until we went downtown on the boardwalk one day to have pictures taken.
I left before Charles, to get to the photo machine. The pictures were four on-a-strip for a quarter and I sat in the machine, took my pictures and went back to the hotel. I showed the pictures to everyone when I returned and Charles decided that he too wanted pictures and went to get his taken. When he arrived at the boardwalk shop and atsiteted to go into the booth he was told coarsely by an arcade employee that Negro kids could not use the machine! This was our introduction to segregation. It was obvious to our parents that we had grown to the point were we could no longer do things as we previously had done. From that day forward, we were taken to swim at the end of the boardwalk where there were sanitation dumps. We no longer played with the Lynch children or went carefree to their house to seek them for play and never again did we play shuffleboard on the court fronting Baltimore Avenue near the Lynch's residence. I guess facial hair (fuzz) was the signal that we were no longer seen as children but perceived as being young men needing to learn the lessons of a segregated society as they existed in the '50's.
In 1964 I graduated from high school during the riots in Los Angeles when black consciousness and pride was heightened among African-Americans. I wasn't fully prepared for my first experience as a hotel worker because as a waiter there were certain indignities that you were expected to accept to get your tip. I decided, after receiving a fifteen cent tip, in pennies, hidden beneath several pieces of dishware and listening to the degrading comments made about me indirectly, that I would work in the dish room cleaning the dishes rather than serving the food. That choice was a big mistake on my part because not only do you wash the dishes you also have to break-down the room for the next day of service and three meals are served each day. That was my first and last year of work at the Commander. There were lessons learned from these experiences that I've used far beyond the sandy shores of Ocean City, and they are:
1. Never work in a situation under your father's scrutiny; you'll work harder than any other employee!
2. Hotel work is difficult and people are not paid enough for what they do so when you receive good service - leave a great tip!
3. At times in your life one needs to swallow pride to reach a perceived goal. It's better than choking on the reality of a bad choice.
4. I chose college and degrees as I learned manual work was not my career choice.
5. I gained a greater respect for my father's abilities as a Maitre d' and saw him in a different light from that point on.
This excerpt is taken from Matthews Wright's book; Lessons Learned; the Never-ending Search for a Purposeful & Significant Life, 2008.
Matthews Wright 2008
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